Wednesday, January 09, 2008

PinkBird Creations FAQs:

For the New Year...I might as well repost the PinkBird Creations FAQ's, just in case:


Why do you only take PayPal?
PayPal is the most secure form of online payments for both you and us. Millions and millions of people worldwide use it and it's very secure. They take all major credit cards and e-checks as well. It's the easiest way for everyone involved.

How do I know my information is secure?
PayPal guarantees that your payment information is secure. All of your personal information on PinkBird is secured by a shared SSL certificate provided by our webhosting company.

What are your shipping costs/times?
Take a look at our shipping page for details.

This vintage bottle cap is a bit scuffed, what's up with that?
Please keep in mind, many of the materials I use are vintage and therefore may have slight scuffs or wear. Keep this in mind when ordering. Most of the time I will not use something that is just too old and worn.

These gems look different in person than they did on your site. Why?
This is totally natural, and adds to the uniqueness of each piece. These stones are of varying grades and come in different shades, shapes, and textures. This is natural.

So, you like it like that?
I do like the look of things that are a bit worn or "lived in." "Wabi-Sabi" is one of my guiding principles. It's a Japanese term for a kind of beauty that is imperfect, transitory, and incomplete. It is about beauty that is hidden, subtle, and almost invisible at first glance. They are small wonders, and magic spells that open up the secret joys concealed in the passing moments of everyday routine.

What's up with you using recycled game pieces and bottle caps?

I enjoy creating jewelry with the lovely little things in everyday life that we usually tend to pass up or toss aside. As I've said before, it's about beauty that is understated and almost invisible at first glance; we see some things so often that we begin to not see them anymore and they become just another part of our landscape. They are small wonders, which can open the secret joys hidden in our everyday lives.

When I use these "found" objects in my creations they are always recycled objects like game pieces or bottle caps. These game pieces and bottle caps are recycled--not reproduced. The brand names used here are trademarked and owned by those brands. No affiliation or endorsement by the brands/trademark owners is made, implied or expressed and we acquired these objects from unconnected sources.
Also, as stated before, the bottle caps, vintage new stock or used, may have slight scuffs, marks, dents or even a little rust on them. If I feel an object is too old or worn I will not use it in a piece.

Do I have to give you my real email address?
When ordering or inquiring about an order, please provide a valid email address. This address is used only for order confirmation, shipping confirmation, and to contact you in case there is a problem with your order. Simply put, we will need to contact you, and if we can't do that your order may be cancelled. Also, Please keep all email receipts and order numbers until you recieve your order. If you don't get an email confirmation of your order, your order may not have been processed.

I really wanted that necklace (or bracelet, or earrings, or...whatever), and it's sold out. Do you have more?
All items at PinkBird Creations are one of a kind, or of a limited amount, therefore they are on a "first come, first serve" basis. If you happen to order the same item that has already been ordered by someone else, before it is marked sold, your payment will be refunded. Sometimes, if an item is sold out, I may be making more. If it is something you just cannot live without (or just something you really, really want) just email us and ask if I have more in the works. This is not always possible, as some of my materials are vintage or hard-to-find.

I've had this bracelet for awhile and it broke. Can you fix it?
I can't fix everything. So, please, be gentle with your jewelry.

I want PinkBird Updates and News from the Nest, do you have a Mailing List?
Please join PinkBird's mailing list to be notified of store updates, events, specials, and happenings in the "handmade revolution." Members of our mailing list will be offered periodic promotions and coupons for our shop. We will try to keep the newletters to a minimum, as we would never want to clog up your inbox. Your email address will never be sold or given away.

Why can't I order from you?
We at PinkBird Creations reserve the right to refuse service for reasons including, but not limited to: non-payment of past orders, failure to reply to emails, or providing false information on orders.

Do you sell Wholesale?
We currently do not sell wholesale.

Do you do custom work?
This really depends. But, please, email me at Bekki @ pinkbird.net and ask. If you have gemstones, bottle caps, etc. that you'd really like worked into a piece, I'd love to do it, but I do get busy so I might not be able to.

I love that darn cute PinkBird, can I use your logo on a shirt, hat, bag, I'm making?
All text and images on PinkBird.net are property of Bekki Harris, copyright 2005. If you want to borrow them, please, just ask. I'm good at sharing.

Using PinkBird images, logos, etc. on products for resale without permission is prohibited.

Why isn't my question listed here?
Send it in and it might be soon!